🚚Returns and Refunds

The new page Refunds allows you to track and manage all returns, divided into two distinct categories:

🔁 1. Warehouse Returns

They concern the items in your inventory that you decide to return to the supplier or the platform from which you purchased them.

🔁 2. Customer Returns

They concern sales for which the customer requests the return of the product.

How to create a return

You can record a return (both Warehouse and Customer) in three ways:

1️⃣ From the Refunds page

• Click on "Create Refund"

• Select one or more products

• Fill in the required fields

2️⃣ From the Inventory page

(Only for Warehouse Returns)

3️⃣ From the Sales page

(Only for Customer Returns)

📦 Bulk Creation

In any case you can create a multiple (bulk) return by selecting multiple items at the same time.

🔄 What happens when you create a return

🏭 Warehouse Return

When you create a warehouse return:

• The item remains in Inventory

• The status becomes "Pending Return"

• The return is created on the Refunds → Warehouse Returns tab

• A row is created in Payouts with tag:

  • 🟢 Refund In

• A shipment is created in:

  • Shipments → REFUND tab

👉 This type of return generates an incoming financial movement (you are to be refunded).

When the return status "Return Status" is marked as "Received", the associated payout will be marked as received and the item will disappear from inventory

🛍️ Customer Return

When you create a customer return:

• The original sale is canceled

• The original shipment is removed

• The original payout is deleted

• New rows dedicated to the return are created in:

  • Refunds → Customer Returns tab

  • Payouts with tag:

    • 🔴 Refund Out

  • Shipments → REFUND tab

👉 This type of return represents an outgoing financial movement (you must refund the customer).

🗑️ Deleting a return

To delete a return:

1. Go to the page Refunds

2. Delete the desired return

Once deleted:

• The item returns to its original status

• Sales, shipments and payouts are automatically restored

💰 Cost Management

📌 Field: "Shipping/Handling Costs"

🔹 In Warehouse Returns

Indicates any deductions applied by the platform or the supplier for handling the return.

• If you have no costs to bear → leave the field empty.

• If the platform withholds a fee → enter the amount.

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🔹 In Customer Returns

In addition to the cost, you must specify:

📌 Field: "Costs Paid By"

You have two options:

✅ Costs borne by you

The system will calculate:

Refund total = Total - Costs

The cost reduces the amount refunded to you.

✅ Costs borne by the buyer

The system will calculate:

Refund total = Total + Costs

The cost is added to the total because it is borne by the customer.

🎯 This distinction is essential to have correct data in the Payouts section and to know precisely:

• How much you must refund

• How much is due to be refunded to you

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📊 Analytics

At the bottom of the page Analytics you will find a complete recap of returns, useful for monitoring:

• Total number of returns

• Economic impact

• Incoming and outgoing movements